5 reasons local government projects don’t make it out of discovery (and what...
To improve local government digital services, we need to transform the ones that aren’t fit for purpose into ones that create a better user experience, are accessible and inclusive, and meet user...
View ArticleWhat is the value of user-centred design?
User-centred-design (UCD) is becoming the more popular approach when it comes to designing a service or product for users. But despite UCD’s rise in popularity, stakeholders and clients can still...
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How to turn more design work into new and improved services
The public sector invests so much time and money in design and research, but only around 10% of it turns into real services. It’s time to get this number up, so let’s take action. I’ve seen this...
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What is it like to work with Made Tech as a client?
What is it like to work with Made Tech? It’s a good question – and an understandable one, if you’re a potential client thinking of working with us. It’s something we’ve always been very happy to talk...
View ArticleMaximising the value of user research
The value of user research is undeniable. It helps you understand your users, see what the problems are, and how you can fix them. Skipping it means you’re basing your decisions on guesswork – a very...
View ArticleAccessibility at the Met Office: my first Made Tech project
Back in May last year 12 enthusiastic individuals joined the first ever Made Tech Academy for research and design. It was a 12-week programme that offered to teach the best user-centred design...
View ArticleDorset Council: improving child and family support
Last summer we worked with Dorset Council on a discovery to improve their Children and Families digital service. We focused on how the special educational needs and disabilities (SEND) section of...
View ArticleSome useful accessibility resources
It was Global Accessibility Awareness Day earlier this month. So we thought we’d share some useful links to do with accessibility. This post includes links recently shared in our #accessibility Slack...
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How prioritising content design helped the Met Office promote beach safety
We’re proud to be working with the Met Office helping to give people the weather information they need. Most of us are familiar with their weather forecasts, but fewer people know about their...
View ArticleHow user-centred design can enhance collective intelligence to support...
It should come as no surprise that decision-makers in government have a tough job. Those big decisions are loaded with complexity and always have an impact. Sometimes the impact is small but quite...
View ArticleIt’s time to design and deliver greener products and services
We recently had the pleasure of having Ned Gartside, Senior Service Designer from the Department for Environment, Food and Rural Affairs (Defra) join us in Bristol. He delivered a truly insightful...
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